For subscribers
For roamers
For Ucell subscribers abroad
SIM card replacement in Kazakhstan

SIM card replacement in Kazakhstan

Now you may renew your Ucell SIM card if your SIM card gets out of order or lost on the territory of Kazakhstan, in Kcell offices.

  • Cost of SIM card renewal service is fixed based on Pricelist
  • Charging of SIM card renewal service is performed from the basic subscriber number balance without payment for the service in Kcell offices.
  • Service of SIM card renewal is rendered only to subscriber number owner via submission of  a passport original.
  • Compulsory term for Legal entity subscribers to renew the SIM card is submission of an official letter on behalf of Legal entity to the corporate Unit of Ucell on necessity of SIM card renewal for a corporate customer subscriber who is in the roaming in the Republic of Kazakhstan.

Kcell office addresses where given service is provided for Ucell subscribers:
 




 100, mcd Samal 2, Almati; 51, Alimjanova street

  Working time:

  • Monday – Friday: 09:00 – 20:00
  • Saturday: 09:00 – 18:00


 8, Respublika pr. Astana; 1, Almati street (BS Asiltau)

  Working time:

  • Monday – Friday: 09:00 – 20:00
  • Saturday: 09:00 – 18:00


 11, Turkistan street, Shimkent

  Working time:

  • Monday – Friday: 09:00 – 20:00
  • Saturday: 09:00 – 18:00

 



Feedback

Leave your offer, feedback or complaint

Internet settings

Detailed description of Internet settings on your phone!

Our offices and dealers

All Ucell offices are at your service!

Fraud prevention

Quality communication and safety of your number!

Feedback

Feedback

Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»

Type Your message:

Required fields are marked with *
Call from the specified number on *233# for receiving password and type in this field
Length of the message - 512 characters.

Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.