With the service "Order a call" Telegram-bot-assistant My Ucell, you can ask your questions to a specialist of the company.

In order to use the service, you need to select "Order a call" item in the Telegram-bot-assistant My Ucell, and give confirmation of using the service. In response to your request, you will receive a confirmation that your request has been accepted, after which a specialist of the company will call you back and you will be able to find out information about news, promotions, services and innovations of the Company. You can also ask a question about your mobile number, connected services and get recommendations on the tariff plan.

The cost of one successful request is 631.5 soums

The service is open from 09:00 to 18:00 from Monday to Sunday.

The service is available only for subscribers of Prepaid system.

Note!
Dear subscriber!

After your request is accepted, you need to wait for a call from a specialist of the company from the phone number +998931800000. If you did not answer the call of the specialist, or the number was barred for incoming calls, or the phone was out of reach, then attempts to call you will be made 3 times within 30 minutes during the working day, in cases where the request was received after 17:30, dialing attempts will be made during the last minutes before the end of the working day.

Only one request can be sent within 30 minutes. Payment will be charged for each successful (sent) request.

If within the time specified in the terms of service there is no response from your side, then your request within the "Order a call" service will be closed and the chraged funds will not be refunded.

Subscriber information about connected services, charges and completed events (calls, SMS, MMS, GPRS sessions, etc.) is provided only after the subscriber is identified. Otherwise, the above information will not be provided. Also, information will be provided only by the number from which the request came.