All about roaming
before and during the travel!
For corporations
Roaming
Roaming guide

Frequently asked questions

  • What is roaming and how much does it cost?

    Roaming is a service that allows you to use Ucell communications in any country in the world. Each country has basic conditions that will automatically apply when you use a connection abroad. The fee for basic conditions depends on the country and is charged according to the zonal charging in roaming.
    If the basic conditions are not suitable, you can find advantageous alternatives.

  • How to enable or disable roaming?

    Ucell offers two types of “Roaming - Online” service (*155#):

    “Camel Not Full Roaming” - roaming in all countries of the world in Camel networks of Ucell roaming partners, except border countries (Kazakhstan, Tajikistan, Kyrgyzstan, Afghanistan and Turkmenistan). If you are often in the territories bordering Uzbekistan, you are recommended to activate “Camel Not Full Roaming” in order to avoid unauthorized activation of roaming. Also, the “Camel Not Full Roaming” service is connected to all subscribers of the Prepaid system by default when connecting the number.
    “Camel Full Roaming” - roaming in all countries of the world in Camel networks of Ucell roaming partners, including countries bordering Uzbekistan.

    Activation and subscription fee is 0 UZS.

    Activation, deactivation and roaming status is available only in active status through the following service channels:

    • Ucell service offices;
    • Call center: 8123 or 8111;
    • MY CABINET;
    • “My Ucell” Telegram bot;
    • USSD-request: *155#
    • “My Ucell” application.

    *For corporate subscribers, in order to activate the roaming service, it is necessary to apply with a written application to the Ucell service offices in the Corporate customer service department.

  • How to activate roaming while traveling?

    If you failed to activate roaming and arrived to another country, then your number will not be registered in the networks of roaming partners, that is, the antenna of your mobile device or smartphone will not come out. This means that it will be impossible to make outgoing or incoming calls, exchange SMS messages, the Internet and USSD requests will also not work. In this case, you can call Ucell round-the-clock call center (+998931800000 or +998931810000) from another number. In this case, you must complete the identification according to your passport data.

    If it is not possible to call, then you need to find a free WI-Fi zone in the country of residence and connect via your smartphone to Wi-Fi and write us to                      or send a request to the virtual reception. We will definitely connect with you. In this case, you must complete the identification according to your passport data. You can also ask questions through "My Ucell" Telegram bot only if you are registered in the bot in advance. We will definitely connect with you.

    In order to avoid difficulties with communication while traveling, we strongly recommend you to check the status of roaming before traveling to other countries and if the service is not connected, then connect it on the territory of the Republic of Uzbekistan.

  • Why is roaming paid separately and often more expensive than mobile connection in Uzbekistan?

    We do not have our own towers abroad, so we rent a network from local operators. Mobile communications abroad are more expensive than in Uzbekistan. For example, a local resident in Greece will pay € 30 for 10 GB of Internet. Because of this, the cost of renting a network is high, and roaming rates are more expensive than home calls. But we are trying to make communication abroad more accessible.

  • How to dial a number to call or send SMS in roaming correctly?

    When roaming, phone numbers must be dialed in the international format: + [country code] [city code] [phone number]

    For example, to make a call or send an SMS:

    • From networks of a roaming operator to Uzbekistan: +998 (city/operator code) (subscriber number)
    • To Ucell subscriber number: +998 93 (subscriber number) or +998 94 (subscriber number)
    • To an international number: +(country code) (city⁄operator code) (subscriber number)

  • Why is roaming better than buying travel SIM cards?

    When you use Ucell SIM card abroad:

    • You stay in touch with your number, that is your friends, colleagues and relatives can call you on the usual number and pay as usual;
    • You do not need to rearrange and change SIM cards;
    • All information about roaming conditions, balance and remaining packages is available on the website www.ucell.uz in three languages (Uzbek, Russian and English);
    • Roaming is available with any positive balance and billing is carried out in real time;
    • You have the highest quality of communication available, since we work with several local operators at once;
    • You can replenish your account in a timely manner through any payment services or platforms that are available in Uzbekistan with an active Internet session in roaming;
    • You can check your balance in real time.

  • How to check the balance in roaming?

    • *100#
    • MY CABINET;
    • “My Ucell” mobile application;
    • “My Ucell” Telegram bot.

  • How to top up the balance in roaming?

    Top up your account via Ucell website!

    Follow the link: Fund your account easily and simply - Ucell

    Mobile advance!

    It will help you to always stay in touch, even if the account runs out of funds and there is no way to replenish it. USSD request: *911#.
    Learn more about the service: Mobile advance - Ucell

    Mobile prepayment - Ucell mobile transfer!

    While roaming, you can contact your friends and relatives for free with a request to top up your account.
    USSD request: *650#.
    Learn more about the service: Mobile transfer - Ucell

    Payment without borders!

    Top up the balance of your mobile phone while in roaming, as well as top up the balance of your loved ones from Russia, Kyrgyzstan, Tajikistan, Kazakhstan, Georgia, Armenia, UAE and Germany!
    Learn more about the service: Payment without borders - Ucell

    Through any payment services and platforms!

    U-to'lov, CLICK, PAYME, OSON, Apelsin and other payment services and platforms that are available in Uzbekistan with an active Internet session in roaming.

  • How to track costs in roaming?

    Keep track of your roaming costs while traveling abroad with the free “SMS detailing in roaming” service. You can get more detailed information about charges for voice calls, SMS, MMS and Internet made in roaming since the beginning of the month. The number of requests within the service - 3 times a day.

    Request via USSD:

    Request cost is 0 UZS.

    Details: SMS detailing in roaming - Ucell

  • How to calculate how much Internet you need in roaming?

    Whatsapp
    500 message characters - 1 MB;
    Minute of conversation - 1.5 MB;
    Minute of video call — 10 MB.

    Telegram
    500 message characters - 0.3 MB;
    Minute of conversation - 0.5 MB;
    Minute of video call - 7.5 MB.

    Viber
    500 message characters - 0.5 MB;
    Minute of conversation - 1 MB;
    Minute of video call - 25 MB.

    YouTube
    30 minutes video:
    as 360 - 350 MB;
    as 1080 - 1 GB.

    Online music
    30 minutes of listening - 300 MB.

    Google maps
    60 minutes in navigation mode - 50 MB.

    Zoom
    60 minutes video conference:
    in standard quality - 800 MB;
    in HD quality - 1.5 GB.

  • Does “Call me” service work in roaming?

    Yes!

    Details: Call me - Ucell

  • How much does an incoming SMS cost in roaming?

    It is free.

  • How not to spend too much in roaming?

    In new smartphone models, the “Wi-Fi Help” function has appeared, which consumes mobile Internet even when data transfer is turned off, if the Wi-Fi connection is unstable. Usually Wi-Fi Assistance is enabled by default. In order not to spend too much, disable this feature:
    Apple: Settings → Cellular → at the bottom of the screen – Wi-Fi Help → Turn off;
    Samsung: Settings → Connections → Other settings → Network booster → Turn off;
    or Settings → Connections → Wi-Fi → Advanced (by the three dots icon at the top of the screen) → Intelligent Wi-Fi → Turn off;
    Huawei: Settings → Wireless networks → Wi-Fi → Wi-Fi+ → Turn off;
    Xiaomi: Settings → Wireless networks → Wi-Fi → Advanced settings → Wi-Fi assistant → Turn off.

    You can turn on the Internet saving mode for applications:
    Apple: Settings → Cellular → Data Options → Data Saver → Enable;
    Samsung: Settings → Connections → Data usage → Data saving → Enable;
    Huawei: Settings → Wireless networks → Traffic statistics → Smart data saver → Enable;
    Xiaomi: Applications in the background are automatically limited.

  • What to do if you have connection problems?

    First of all, make sure that your mobile phone is correctly configured for the network of one of Ucell's roaming partners. If your device cannot automatically tune in to the roaming partner's network, be sure to restart your smartphone first. If it doesn't help you will have to do it manually. How to do this is detailed in the manual for your mobile phone, or in the menu of your device.
    You can also choose another network:
    Apple: Settings → Cellular → Network selection → Automatic → Turn off → Select another network from the list;
    Samsung: Settings → Connections → Mobile networks → Network operators → Select the SIM card you want to set up → Search for networks → Select another network from the list;
    Huawei: Settings → Wireless networks → Mobile network → Select the SIM card to set up → Operator → Auto → Power off → Select another network from the list;
    Xiaomi: Settings → Wireless networks → SIM cards and mobile networks → SIM settings → Mobile networks → Select another network from the list.

  • What to do if the Internet does not work?

    First, be sure to restart your smartphone. If it doesn’t help, then you need to check the Internet settings of your smartphone, access point (APN): Internet
    How to set up the Internet in detail: Internet Settings - Ucell
    If it doesn’t help, then check on your smartphone if Internet access is enabled while roaming. If you have access, select another network:
    Apple: Settings → Cellular → Network selection → Automatic → Turn off → Select another network from the list;
    Samsung: Settings → Connections → Mobile networks → Network operators → Select the SIM card you want to set up → Search for networks → Select another network from the list;
    Huawei: Settings → Wireless networks → Mobile network → Select the SIM card to set up → Operator → Auto → Power off → Select another network from the list;
    Xiaomi: Settings → Wireless networks → SIM cards and mobile networks → SIM settings → Mobile networks → Select another network from the list.

  • How to contact us if you have problems in roaming?

    There are several options:

    • Send a request from MY CABINET.
    • Write to us at                     
    • Send a request to the virtual reception
    • Ask a question via Telegram-bot "My Ucell"
    • Call to Ucell call center: +998 93 1800000, +998 93 1810000. Calls are charged according to the tariff "Outgoing call to Uzbekistan".

    *When applying through the above service channels, you will need to provide passport data in order to be identified.

  • For residents of border regions of Uzbekistan.

    If you live near the borders of Kazakhstan, Tajikistan, Afghanistan, Kyrgyzstan, your device can automatically connect to the network of operators in these countries. To reduce the probability of automatic registration of the phone in the network of a foreign operator and, accordingly, the charging of calls at roaming rates, we recommend choosing the Ucell network in manual mode and always pay attention to the name of the operator displayed on the phone display. To avoid unexpected expenses in the border area, you can disable roaming by dialing the code *155*3#. To activate the roaming service, dial *155*1#

Travel with Ucell!
News

Company life events

Career

Be the part of big family!

Our offices and dealers

All Ucell offices are at your service!

Fraud prevention and Speak-up line

Quality communication and safety of your number!

Feedback

Feedback

Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»


We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.

Type Your message:

Required fields are marked with *
Call from the specified number on *233# for receiving password and type in this field
Length of the message - 512 characters.

Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.