For subscribers
Subscribers’ services
"Number freeze" service

"Number freeze" service

Going for abroad for a long period of time and want to reserve your number?

With new "Number freeze"service you can easily reserve your subscriber number for 6 or 12 months during long period of non-using the services of the Company.

Service activation fee:

Freeze number for 6 months - 16419 sum
Freeze number for 12 months - 29049 sum

 Your number will be reserved for a guaranteed period of time;

 All charges will be stopped and services will stop functioning;

 All bonus balances will be saved.*

Service management:

- Service activation

- Service deactivation

- Service status

*Bonus balances are saved only for the following services:

  • "Monthly Internet-Packages" (except Package 4000)
  • "Monthly SMS-packages"
  • "International SMS-packages"

After service activation

  • all charges (subscriber fee) from the balance of the subscriber will be suspended;
  • provisioning of free / paid services (calls, SMS, Internet, additional services, etc.) will be stopped;
  • USSD service will be available in limited mode (*100#, *102# - *109#, *450#**);
  • Expiration date of bonus balances (for example, SMS and Internet packages) will be extended by the number of days of "Number freeze" service use;
  • "Call history", "SIM-change" services will be available in front offices of the Company only if there is sufficient funds on the subscriber’s balance for provisioning the services.

*The price of USSD-request to *450# for subscribers with "Number freeze" service - 0 sum..

Service isn't available for tariff line "Specia BN" and "Excellent mood BN".

Service terms
  • Subscriber’s balance should be not less than 16461.1 sum or 29091.1 sum in order to activate the service;
  • If subscriber deactivates the service until expiration period of 180 or 365 days, recalculation will not be performed;
  • If "Freeze number" service was not deactivated after 6 or 12 months on Day 181 or Day 366, respectively, write-off of daily subscriber fee (in amount of 210.5 sum/day) will be automatically activated. Further, in case of subscriber's balance is equal to or below 0 sum during 150 calendar days, the Agreement on the provision of telecommunications services will be terminated unilaterally by the initiative of the operator;
  • When the subscriber deactivates "Freeze Number" service, free/paid communication services (calls, SMS, Internet, additional services, etc.) will be available for use and subscription;
  • When the subscriber deactivates "Freeze Number" service unused bonuses (for example, SMS and Internet packages) will be available again;
  • The activation of the service in roaming will be available in case of the previously activated "Roaming-Online" service. Further management of the "Number Freeze" service will be unavailable due to the fact that roaming will be disabled.
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