Subscribers number are blocked at reduction of rest account funds till zero.
Maximum date of number blocking is 150 days (60 days). After blocking you can receive all types incoming calls and receive all types of SMS-messages during 80 days.
Please be informed that the SMS-notifications about the state of balance (balance of phone number) are sent automatically by the system in fact of reducing the amount of money on the balance of up to 4210 sum and 631,5 sum for the use by subscriber paid services and packages of the Company, as well as write-off subscription fee, is not depending on the time of day. To avoid disturbance from incoming messages at night, recommend you to set the phone to silent or moderate level signal.
Subscribers number are blocked at reduction of rest account funds till zero.
Maximum date of number blocking is 150 days (60 days*). After blocking you can receive all types incoming calls and receive all types of SMS-messages during 80 days.
If you will not fill account during 80 days after blocking then at 81st day all your calls will be blocked, except outgoing calls to IVR, to emergency calls and to service calls. Receiving ability of all types of SMS-messages will be held
If by expiration of 150 days (60 days*) from blocking date your account will not be filled, the Contract with you will be annulled, and your telephone number will be proceed to the list of free numbers.
In this case for resumption of Ucell service usage you need to make repeated connection to Prepaid system.
The term for blocking subscriber numbers to which the Company has restricted/suspended the provision of services pursuant to clauses 3.1.2.1. and 3.1.2.2. of the Contract for the provision of cellular radiotelephone communication services is 30 calendar days from the moment of blocking. After 30 days the Agreement is terminated by the Company unilaterally.
*For subscribers, who connected to tariff plans within "Wish number" and "Wish number 2.0" campaigns.
We remind that 8123 number can be called by just only Ucell subscribers and just only from mobile phone. This service will help you to get information:
Calls to number 8123 are not charged.
The company recommends to activate/deactivate additional services between 05:00 and 22:00.
This recommendation is due to the possible implementation of works on equipment for the provision of services related to the production need.
During these works activation/deactivation of additional services may not be available.
Checking the balance of limits: USSD – *102#, 103# and *104#.
To receive accurate information about the remaining limits, send a USSD-request only after all events are completed (calls, Internet, SMS).
Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.
Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»
We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.
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