Information
Call Center

Call Center

You can always contact Call Center in order to:

  • Get information about the services provided, current tariffs and campaigns;
  • providing reference information on the services of the Company, consultations and recommendations;
  • providing information on ongoing emergency, technical and preventive works affecting the operation of the number;
  • tariff plan change;
  • connecting / disabling services, disabling content services;
  • providing a list of subscriber numbers;
  • number blocking in case of loss / theft;
  • sending SMS settings, sending informational SMS;
  • acceptance of proposals and complaints related to the activity of the Company.
Call Center Contact phone Service hours
For Ucell subscribers 8123 24 hours a day
For subscribers of other mobile operators +998(93)1800000 +998(93)1810000
For calls from landline 93 1800000 93 1810000

To contact the operator of Call Center from landline numbers of different regions of Uzbekistan without inter-city charges you can use the following numbers:

Regions Dial numbers
Andijan 93 4108123
Namangan 93 4007123
Fergana 93 9808123
Jizzakh 93 9408123
Samarkand 93 7208123
Kashkadarya 93 5258123
Surkhandarya 93 7908123
Navoi 93 9508123
Bukhara 93 9608123
Kharezm 93 9228123
Karakalpakstan 93 9208123

In addition, you can contact us using:

The procedure of subscriber's identification while contacting Call center

Please note that when contacting the Support service (Call-center), information or any actions by number are provided only to subscribers who own the number and the following procedure for identifying subscribers is mandatory for everyone:


To obtain reference information about services, promotions, tariffs and news, identification is not required. 

Information request about the charges:
  • When a subscriber calls from his own number, identification is not required.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
Services activation/deactivation and tariff change:
  • When a subscriber calls from his own number, identification is not required.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
For information about available connected numbers of the Subscriber is required to call from one of the numbers, and you need the following identification:
  • When a subscriber calls from his own number, it is necessary to provide:
    • Call from the one of subscriber’s personal number
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
  • When a subscriber calls from a different number, it is necessary to provide:
    • Call from the one of subscriber’s personal number
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
PIN/PUK codes request:
  • When a subscriber calls from his own number, it is necessary to provide:
    • Subscriber’s full name;
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
DJ service status change/assignment of already existing melodies from the gallery instead of beep, disabling automatic assignment of the melody:
  • When a subscriber calls from his own number, identification is not required.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • ubscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
To get SMS info or Internet settings:
  • When a subscriber calls from his own number, identification is not required.
  • When a subscriber calls from a different number, it is necessary to provide:
    • Subscriber’s number;
    • Subscriber’s full name;
    • Subscriber’s passport series and number (or other document to which the number was connected).
Temporary blocking of a number in case of loss/theft.
  • If the person calls from the requested number - denial of service.
  • If the person calls from a non-requested number:
  1. Subscriber's number
  2. Full name of the applicant
  3. Subscriber’s passport series and number (or other document to which the number was connected).
Operators are not authorized to provide following information regardless of the type of service system (Postpaid or Prepaid):
  • passport data of the subscriber;
  • detailed information about numbers and time of outgoing/incoming calls/SMS-messages;
  • detailed time of GPRS sessions, and also dates and time of the events.
ULTRA KONTENT 998 71-200-05-51
VIVA KONTENT 998 71 200-23-07
Mobistream 998 94 060-98-08
Mobile Solutions Tashkent 998 71 209-86-88
Zamin Mobile 998 71 233-16-36
Speed Network Group 998 71 200-46-00
Mobile ASBT 998 71 207-00-61,
998 71 207-00-62,
998 71 207-00-63
VAS SERVICES 998 71 244-42-93
SYNERIKA 998 71 200-25-80
SMILE MOBILE 998 98 305-13-53
SMART MOBILE GROUP 998 71 205-11-45
EMOTION TRADING 998 71 244-42-93
INTECH MEDIA GROUP 998 95 193-75-05
EIGHT GROUP 998 71 150-82-28
LUX CONTENT 998 78 140-05-01
MOBI TEL INFORM 998 71 200-22-22
Uzbekmobile 998 93 150-50-20
998 97 442-03-04
Interactive Content Solution 998 93 567-74-55
OOO "Sayqal Solutions" 998 71 205-09-16
OOO "PREMIUM CONTENT SOLUTION" 998 78 150-24-35
DIT Systems 998 78 120-97-57
SDS Carrier Solutions 998 71 200-05-20
Level Up Solutions 998 98 121-12-28
Unigate Data Systems 998 71 203-99-91
998 71203-99-93
PLAY MOBILE 998 71 207-11-11
DARS INFO SERVICE 998 71 230-59-86
998 71 230-59-87
STANDART IT-SEKTOR 998 71 200-29-00
CLICK: 998 71 231-08-80
UZCARD 998 71 200-28-28
REAL SOLUTIONS 998 71 200-08-40
KRON TELEKOM NETVORK 998 71 200-45-55
SUNET TECHNOLOGY 998 78 140-11-48
OOO "TRIADA NETWORK" 998 90 026-06-76
BEHAMER 998 78 120-97-37
OOO "ARBOOST" 6767(Разбогатей) 

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Feedback

Here you can leave your comments and observations on the quality of services, as well as receive an answer to your question.

Answers to the most frequently asked questions you can find on our website www.ucell.uz, as well as in the section «FAQ»


We ask you to follow ethical standards of communication when applying to the Company. Otherwise, the Company reserves the right to leave such an appeal without consideration.

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Attention!

  • According to the legislation of the Republic of Uzbekistan, the term of consideration of applications, including treatment, associated with the quality of provided services, the coverage of the network, and additional services of the Company, can reach up to 30 calendar days, if necessary;
  • The maximum number of reference per day with the help of «Feedback»form: 5 times;
  • “Feedback” form is available to all Internet users.